Returns & refunds

Our 30 days return policy gives you plenty of time to consider your purchase. If for any reason you are not satisfied, you can return any item without custom engraving in its original condition within 30 days of the date of shipment for a refund. It’s that simple.

30 DAYS RETURN POLICY:

Our 30 days return policy gives you plenty of time to consider your purchase. If for any reason you are not satisfied, you can return any item without custom engraving in its original condition within 30 days of the date of shipment for a refund.

Due to the nature of made-to-order items, and the fact they have been specially created for you, we can not accept returns unless the items are damaged or faulty when delivered to you. It’s that simple.

CHARGES FOR RETURNS

In case of a return, the customer will be charged:

1- 10% charge of the total bill value for handling fees and management.

2- Shipping costs for delivering the order as mentioned in the bill.

Example:

If you pay a total of $500 including a shipping cost of $45 we will charge:

$500 – 10% = $450 (commission)

$450 – $45= $405 (shipping)

You will be refunded $405 after we receive the order and review its condition. If you fail to send the item or we do not receive the returned goods we will not refund the amount.

Please follow these steps to return any order:

1- CONTACT US: within 10 days from the date the product was shipped. Give us the order number and the reason you request to return it.

2- PACKAGE YOUR RETURN: include all the original packaging and collateral material, and make sure you give us a tracking number of the shipment. Ship the product ordered to the following address:

AL-ADEEB EST./MASSNOON

Mrs. Layal Fakherdine

Bldg. of Seliman Hamzeh, Bldg. No. 425,

Haret Al Wata, Main Street, Baakline, El Shouf Lebanon

Ground Floor

Telephone: 961 78 880109

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.