Terms & Conditions

We inform you that AL-ADEEB EST is the establishment responsible for centralizing the marketing of MASSNOON products. Thus, these Terms and Conditions of Purchase are applicable to the relationship between AL-ADEEB EST., (hereinafter, “MASSNOON” or the “Establishment”) and you (hereinafter, the “Client”), in Regarding all those transactions you make on the website www.massnoon.com (hereinafter, “On-line Store”).

When we refer to “MASSNOON”, “we”, “us” or “our”, we mean Al-ADEEB Establishment or, where relevant, its affiliates. Where we refer to “you” or “your” we mean you, the person using the Services.

AL-ADEEB EST., is a mercantile entity of Lebanese nationality, with address at Baakline, El Shouf, Haret Al Wata, main street on the real estate No. 425 / Baakline, building of Seliman HAMZEH. Al-ADEEB Est. has been registered at the Secretariat of the Register of Commerce in Baabda in Lebanon under number 2053411 on May 15, 2018.

Please read these Terms and Conditions carefully and make sure that you understand them before using the Services. Please note that by using the Services, you agree to be bound by these Terms and Conditions. If you do not accept these Terms and Conditions, you will not be able to use the Services and you should leave the Website immediately. If you continue to use the Website or if you order products, we will take this as your acceptance of these Terms and Conditions.

All products will usually be shipped out within 3-14 days, depending on the product availability in stock, and the mode of payment you choose.

To check the availability of any product, please send us an email at [email protected] that includes the item number and the date you wish to receive your product.  We will reply within 24 hours.

All orders will be shipped via Fast courier. An invoice will be included.

We will email you the shipping reference (tracking number) once we send the product.

 

Shipping Rates

Package Value

Shipping cost

Inside Lebanon

0.01US$ – 150 US$

5 US$

 

151 US$ and up

FREE SHIPPING

Worldwide

0.01 US$ – 400 US$

45 US$

 

401 US$ and up

FREE SHIPPING

For any extra shipping charges, you will be notified before proceeding with shipping.

  • The above rates are only for orders valued below $ 1000 / per single order.
  • Customers are required to pay tax or/and customs duties.
  • we offer insurance standard liability, covering a percentage of your shipment in the event of direct loss or damage from the point we receive the shipment up to the point of delivery – at no additional cost.
  • Contact our customer service for insuring your shipment with our shipper that is available for all customers. It covers the full invoice value of your shipment in the unfortunate and rare event that a mishap might occur to your shipment while it is in our shipper care.
  • Contact our customer service for the orders valued more than $ 1000 / per single order.

LISTING AN INCORRECT ADDRESS

In case, the client enter wrong address for delivery. A dumb error might cost us a lot of money and cause client package to arrive later than expected. Your delivery will go to the wrong location if you provide the incorrect address or if autofill enters it erroneously for you. It will thus need to be located and redirected to the proper address. We will add the client an extra rerouting fees results from this, which takes time and resources.

How do you avoid your MASSNOON package delivered to the wrong address?

Confirm Your Delivery Shipment Address

Full Name:

Delivery Address:

City:

State/Province:

Zip/Postal Code:

Country:

Phone Number:

Double-check that you have the correct address before you place an order. Always include the street location, apartment number, apartment name, and other relevant details.

Also, remember to include two phone numbers that work during business hours, just in case the delivery driver comes at night.

Shipping is a complex process with many potential mistakes that can be made. By being aware of these mistakes and taking steps to avoid them, you can ensure a correct address before you place an order for your packages.

Track your parcel regularly

MASSNOON will provide you to track your package shipping status to make it easy to trace the item.

FAULTY LABELING

In case, MASSNOON enter wrong address for delivery. The package will not delivered due wrong address; contact us via [email protected], customer service to help you get a re-delivery or refund. If you choose to want a replacement of your package, MASSNOON may send you another package at no extra cost.

30 DAYS RETURN POLICY:

Our 30 days return policy gives you plenty of time to consider your purchase. If for any reason you are not satisfied, you can return any item without custom engraving in its original condition within 30 days of the date of shipment for a refund.

Due to the nature of made-to-order items, and the fact they have been specially created for you, we can not accept returns unless the items are damaged or faulty when delivered to you. It’s that simple.

CHARGES FOR RETURNS

In case of a return, the customer will be charged:

1- 10% charge of the total bill value for handling fees and management.

2- Shipping costs for delivering the order as mentioned in the bill.

Example:

If you pay a total of $500 including a shipping cost of $45 we will charge:

$500 – 10% = $450 (commission)

$450 – $45= $405 (shipping)

You will be refunded $405 after we receive the order and review its condition. If you fail to send the item or we do not receive the returned goods we will not refund the amount.

HOW TO PREPARE FOR RETURN:

Please follow these steps to return any order:

1- CONTACT US: within 10 days from the date the product was shipped. Give us the order number and the reason you request to return it.

2- PACKAGE YOUR RETURN: include all the original packaging and collateral material, and make sure you give us a tracking number of the shipment. Ship the product ordered to the following address:

AL-ADEEB EST./MASSNOON

Mrs. Layal

Bldg. of Seliman Hamzeh, Bldg. No. 425,

Haret Al Wata, Main Street, Baakline, El Shouf Lebanon

Ground Floor

Telephone: +961 78 880109

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

According to our customer satisfaction policy, our website is a well-secured page in terms of customer registration and payment options.

Neither our staff nor anyone else can view or record your payment information.

Our goal is to provide you with the best shopping experience possible.

Privacy is very important to us. We assure our customers that their information will not be viewed, distributed, sold, or sent to any 3rd party. We will only use your registry information for our marketing researches, to satisfy your needs.

Who we are

Our website address is: https://massnoon.com.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

 

The price of any product consists of the value of diamonds, precious metals and precious/semiprecious stones, the manufacturing cost, and the design.

Prices are subject to change upon change of diamonds and precious metals prices; however, the customer will only pay the price indicated in the final shopping basket.

BANK TRANSFER:

Bank name:

Branch:

SWIFT CODE:

Beneficiary name:

IBAN:

 

The only currency used on this website is the USD. We are not responsible for exchange rate variations or bank commissions regarding this issue. Customers have to check with their banks concerning the exchange rates if other currencies are used.

For any further information, please contact us via [email protected]

All digital images are well-selected to view clarity and colors. Photos may seem different on a particular monitor. This is subjective to screen size, colors, or system; we are not held responsible for such an issue. The products also may appear larger or smaller than their actual size and some photos have been deliberately enlarged to show more details.

Our liability. In relation to the Website We may update or change the Website or its contents at any time but we are under no obligation to do so. Please note that this means any of the content on the Website may be out-of-date at any given time. The content on the Website is provided for general information only.

 

Infrequently, data and pricing may be inaccurately displayed on our website due to system or human errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any errors when they occur and we do not honor inaccurate or erroneous prices. Our prices are also subject to change without notice. We apologize for any inconvenience this may cause.

Sometimes with the volume of orders we receive, an item can go out of stock before we can post notification to the website. If this does happen, we will notify you personally as soon as this is noted. We will help you find another item or provide you with another one.

AL-ADEEB EST./MASSNOON in this section sets out the rules that apply to your use of the Website (whether or not you use it to order products or just to browse). By using the Website, you agree to these rules. If you do not agree to these rules, you are not permitted to use the Website and you should leave it immediately.

  1. Access to the Website. You are responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms and Conditions, and that they comply with them.You must not reproduce, copy and/or exploit the Website for any commercial purposes without our prior written consent.
  2. AL-ADEEB EST./MASSNOON declines any responsibility as for the technical difficulties that customers can experience on the website, whatever its cause or origin, notably in the case of software bugs, the non-compliance with the integrity of the information through the networks of communication, defect of the capacity of the air terminal to restore the information or of transmission and of forward for the normal periods of their orders.
  3. Your conduct. You must not use the Website in any way that causes, or is likely to cause, the Website or access to it to be interrupted, damaged or impaired in any way.

    You understand that you are responsible for all electronic communications and content sent from your computer to us and you must use the Website for lawful purposes only.

  4. Linking. We are happy for you to link to the Website but you must do so in a way that is fair and legal and does not damage our reputation or take advantage of it (such as by using a link to suggest any form of association or endorsement by us). We reserve the right to withdraw linking permission at any time and, if we instruct you to remove a link to the Website, you must do so without delay.

The Website may contain products or / and services may be subject to additional terms and conditions which we recommend you review before first using such Third Party Products or / and services. We disclaim any responsibility or liability for or in connection with your use of any Third Party Products or / and services. We reserve the right to suspend, withdraw, terminate and/or amend your access to the Websites , incluing Third Party Products or / and services, in the event that you breach any Third Party Products or / and services terms and conditions. Use of Third Party Products or / and services is entirely at your own risk.

Where the Website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources and such links should not be interpreted as an endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

In case of dispute, only the LEBANESE version of the present document above Terms of Sale will be considered as authentic text before the tribunal.

The customer expressly declares to have received all the necessary information for the enjoyment of the object of his/her order and gives up this fact of looking for the responsibility of AL-ADEEB EST./MASSNOON.

Any dispute concerning the sale (price, terms, product, etc.) will be subjected to the Lebanese law in front of the commercial court of Beirut.

Don’t hesitate to contact us to inquire about our products or to pass a comment specifying the subject of your inquiry at [email protected]

Images placed on www.massnoon.com are protected by international copyright laws.

AL-ADEEB EST./MASSNOON. undertakes to deliver the order for the indicated delays. The delays supplied to the customer vary according to countries. The delivery periods indicated on the order form are given only as a rough guide and the possible delays do not give the right for the buyer to cancel the sale, to refuse the goods, or to demand damage indemnity.